Privacy Policy

epicSPOTLIGHT ("epicSPOTLIGHT," "we," "us," or "our") is an AI-powered voice and calling platform designed to help businesses capture leads, qualify prospects, book appointments, and automate outbound communication. epicSPOTLIGHT operates the website epicspotlight.com and all associated subdomains and web properties (collectively, the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, interact with our AI Voice Widget, use our AI Calling services, or communicate with us in any capacity.

By using our Site or any epicSPOTLIGHT service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site and our services.

We collect information in several ways:

Information You Provide Directly

• Name and contact information (first name, last name, phone number, email address)
• Business information (company name, industry, website URL)
• Billing information (for subscription plan enrollment — processed securely by our payment provider)
• Inquiry and support communications submitted through our Site or contact forms
• Any other information you choose to share when booking a demo or contacting our team

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and device type
• Operating system and screen resolution
• Pages visited, time on page, and referral or traffic source
• Interactions with the AI Voice Widget embedded on your website
• Cookies and similar tracking technologies (see Section 7)

Information Generated Through AI Services

• Voice call recordings and transcripts generated during AI Calling sessions
• Lead qualification data captured during AI Voice Widget interactions
• Appointment booking details synced with your connected calendar
• CRM data fields populated during integrations with GoHighLevel, Salesforce, Zapier, or similar platforms
• Call analytics, sentiment analysis, and performance metrics

Information from Third Parties

• If you are referred to us through a partner, affiliate, or advertising platform, we may receive referral source data
• CRM and integration platforms may share contact or activity data when connected to our services

We use the information we collect for the following purposes:

• Service Delivery: To operate, configure, and deliver epicSPOTLIGHT's AI Voice Widget and AI Calling features on your behalf
• Lead Management: To capture, qualify, and route leads through our AI-powered systems as configured by you
• Appointment Booking: To schedule appointments, sync calendar events, and manage follow-up communications
• Communication: To respond to your inquiries, provide support, and send account-related notifications
• Automated Follow-Up: To send SMS, email, and voice follow-up messages on behalf of businesses using our platform. Recipients may opt out at any time
• CRM Integration: To sync lead and call data with connected CRM platforms including GoHighLevel, Salesforce, and third-party tools via Zapier webhooks
• Analytics & Optimization: To analyze call performance, widget engagement, and conversion metrics in order to improve our platform
• Billing & Subscriptions: To process payments, manage plan upgrades, and maintain account records
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations
• Marketing: With your consent or as otherwise permitted by law, to send you information about epicSPOTLIGHT features, updates, and promotional content

We do not sell your personal information. We may share your information in the following circumstances:

• Integration Partners: When you connect epicSPOTLIGHT to a CRM or automation platform (such as GoHighLevel, Salesforce, or Zapier), lead and call data is transmitted to that platform as configured by you
• Service Providers: We work with third-party vendors who assist in operating our Site, processing payments, delivering communications, and providing analytics. These vendors are contractually required to protect your information and may only use it to perform services on our behalf
• Business Clients: If you are an end-user (visitor or lead) engaging with a business that uses our AI Voice Widget or AI Calling product, your interaction data is shared with that business as the data controller
• Legal Requirements: We may disclose your information if required to do so by law, valid legal process, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided where required by law

By submitting your phone number through any epicSPOTLIGHT form, demo request, or embedded AI Voice Widget, you consent to receive SMS text messages and AI-generated voice calls from epicSPOTLIGHT and its business clients, including our AI assistant Sofia, regarding your inquiry, program eligibility, appointment confirmations, and related communications.

Message frequency varies. Standard message and data rates may apply.

• To opt out of SMS: Reply STOP to any text message at any time. You will receive one final confirmation and no further texts
• To opt out of AI voice calls: Request removal by contacting us directly at the email below
• For help: Reply HELP or contact us at [email protected]

Opting out of marketing communications does not affect your access to epicSPOTLIGHT's core platform services if you are an active subscriber.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to our legal retention obligations
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking "unsubscribe," replying STOP to texts, or contacting us directly
• Do Not Sell: We do not sell your personal information. If you wish to confirm this or submit a formal do-not-sell request, please contact us at the address below

To exercise any of these rights, please contact us at: [email protected]

Our Site uses cookies and similar technologies to operate correctly, analyze usage, and support marketing activities. The types of cookies we use include:

• Essential Cookies: Required for the Site to function, including form submissions, session management, and security
• Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics, heatmaps)
• Marketing Cookies: Used to track conversions, retargeting, and serve relevant advertising across platforms

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality or limit your access to specific features.

If you are a visitor or lead interacting with an AI Voice Widget embedded on a third-party website powered by epicSPOTLIGHT, please be aware of the following:

• The widget is operated by epicSPOTLIGHT on behalf of the business whose website you are visiting
• Conversations may be recorded and transcribed for lead qualification, appointment booking, and CRM syncing purposes
• Your interaction data — including name, phone number, email address, and conversation content — will be shared with the business operating the widget
• You may ask to speak with a human representative at any time during the interaction

For questions about how a specific business uses your data collected through our widget, please contact that business directly.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active subscriber data is retained for the duration of your subscription and for a reasonable period thereafter
• Call recordings and transcripts may be retained as configured by the business using our platform, subject to applicable law
• Lead and CRM data synced to third-party platforms is governed by those platforms' own data retention policies

Our Site and services are intended for businesses and individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Our Site and platform may contain links to or integrations with third-party websites and services, including CRM platforms, calendar tools, and advertising networks. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party tools you connect to or visit through our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will provide additional notice via the Site or direct communication where required by applicable law.

Your continued use of the Site or our services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: